Customer Service
Laguiole Steak Knives is a division of Cutlery To Go. We deal directly with the cutlers of Europe and offer a
selection of each of their products.
Our address: 2409 Pebblebrook Ct. Grand Prairie, TX 75050
Toll free Number: 1-866-975-4020
All items on the web site are in stock. UPS Daily pickup - Monday thru Friday at 2:00 Central Time. UPS
does not deliver Saturday or Sunday. UPS cannot deliver to a Post Office Box – You must give us a street
Address. You may choose UPS Ground, 3 Day Select, 2nd Day Air or Next Day Air. All Orders placed on
Friday before 2:00 Central Time for Next Day Air shipment are scheduled for delivery on Monday. The
tracking number for your shipment will be sent from UPS Quantum view.
We gladly accept Master Card, Visa, Discover Card and American Express. We also offer payment by PayPal
and Google Speed Checkout.
You may also fax or call in orders or mail your order with a money order to the address above. No CODs!
Our mailing list is completely confidential. We do not give, sell, rent, etc., our mailing lists to anyone!
Return Policy: Laguiole Steak Knives will accept returns within 30 days from date of purchase, with all
the original packaging and in original condition for exchange or credit of purchase price. Credit will be
issued to the card used to make the purchase - no cash refunds.
No returns after 30 days from date of purchase. Shipping charges are non-refundable. Customer pays return
shipping charges.
Used merchandise may not be returned under any conditions. No returns on altered or cut canes.
All returns must be sent by UPS. You must call or email us to get a return authorization number to return an
item. Please put the Return Authorization Number on the return shipping label. Items returned without a
Return Authorization Number will be refused. If returned by Postal, shipment will be refused by our
warehouse.
Lifetime guarantee against manufacturing defects on all products. Thirty days from Laguiole Steak Knives.
After 30 days return to cutler in France.
After 30 days products must be sent to the manufacturer for repair or replacement for manufacturing defects.
Refused Delivery: Any order that is refused by the customer when UPS delivers will be charged the
shipping charge and an equal amount return shipping charge.
International orders: International orders have a minimum product dollar amount of $100.00. By
placing an international order, the customer assumes all risk of confiscation en route and is responsible for
all customs and brokerage charges. Our charges cover shipping charges only. Customers who refuse the
shipment will have the return shipping charges deducted from the refund.
selection of each of their products.
Our address: 2409 Pebblebrook Ct. Grand Prairie, TX 75050
Toll free Number: 1-866-975-4020
All items on the web site are in stock. UPS Daily pickup - Monday thru Friday at 2:00 Central Time. UPS
does not deliver Saturday or Sunday. UPS cannot deliver to a Post Office Box – You must give us a street
Address. You may choose UPS Ground, 3 Day Select, 2nd Day Air or Next Day Air. All Orders placed on
Friday before 2:00 Central Time for Next Day Air shipment are scheduled for delivery on Monday. The
tracking number for your shipment will be sent from UPS Quantum view.
We gladly accept Master Card, Visa, Discover Card and American Express. We also offer payment by PayPal
and Google Speed Checkout.
You may also fax or call in orders or mail your order with a money order to the address above. No CODs!
Our mailing list is completely confidential. We do not give, sell, rent, etc., our mailing lists to anyone!
Return Policy: Laguiole Steak Knives will accept returns within 30 days from date of purchase, with all
the original packaging and in original condition for exchange or credit of purchase price. Credit will be
issued to the card used to make the purchase - no cash refunds.
No returns after 30 days from date of purchase. Shipping charges are non-refundable. Customer pays return
shipping charges.
Used merchandise may not be returned under any conditions. No returns on altered or cut canes.
All returns must be sent by UPS. You must call or email us to get a return authorization number to return an
item. Please put the Return Authorization Number on the return shipping label. Items returned without a
Return Authorization Number will be refused. If returned by Postal, shipment will be refused by our
warehouse.
Lifetime guarantee against manufacturing defects on all products. Thirty days from Laguiole Steak Knives.
After 30 days return to cutler in France.
After 30 days products must be sent to the manufacturer for repair or replacement for manufacturing defects.
Refused Delivery: Any order that is refused by the customer when UPS delivers will be charged the
shipping charge and an equal amount return shipping charge.
International orders: International orders have a minimum product dollar amount of $100.00. By
placing an international order, the customer assumes all risk of confiscation en route and is responsible for
all customs and brokerage charges. Our charges cover shipping charges only. Customers who refuse the
shipment will have the return shipping charges deducted from the refund.
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